Protecting Your Rights, Ensuring Transparency
At the eBook Network, we are committed to providing the best digital and educational experience. To ensure transparency and protect the rights of both parties, we have established this Cancellation and Refund Policy in accordance with standard legal and commercial practices for digital goods. Please read this policy carefully before completing any purchase.
1. Nature of Digital Products (General Exception)
Due to the nature of e-books and digital content, which grant users instant access and immediate download capabilities upon payment, all sales are considered final and non-refundable once the file has been accessed or downloaded. This is due to the impossibility of securely "returning" a digital product once it is in your possession.
2. Conditions Eligible for Refunds
Despite the general rule above, customers are entitled to request a full refund only under the following exceptional circumstances:
- Documented Technical Defects: If the digital file is corrupted, unreadable, or missing substantial content, and we are unable to provide a functional replacement within 48 hours of your report.
- Delivery Failure: If you are completely unable to access or download the book due to a technical failure on our servers (excluding issues related to the customer's personal internet connection).
- Duplicate Purchase: If a technical error resulted in you being charged multiple times for the exact same product.
3. Subscription Cancellation (If Applicable)
If our platform offers a recurring subscription service (monthly/annually):
- Subscribers reserve the right to cancel their subscription renewal at any time via their account settings.
- We do not provide pro-rated refunds for the remaining time in an active billing cycle. However, your account will remain fully active with all premium privileges until the end of your current paid billing period.
4. Refund Request Process & Timeframes
- Refund requests (meeting the eligible criteria) must be submitted within a maximum of 7 days from the date of purchase.
- Requests must be sent to our official customer support email and include: (Order number, purchasing email address, reason for the request, and any supporting screenshots).
- Our team will review your request within 3 to 5 business days. If approved, the refund will be processed back to the original payment method. Please note that it may take 7 to 14 business days for the funds to appear in your account, depending on your bank's policies.
* The eBook Network reserves the right to amend this policy at any time. Any changes will become effective immediately upon being published on this page.